Hope Family Thrift Store's Mission
Have any Question?
What are your store hours?
Monday – Saturday from 10 am – 7pm
When and where can I drop off donations?
Monday – Saturday from 10 am – 5:30 pm at 13801 Burnet Road, Suite 200 at the door on the left under the DONATIONS sign on the building.
What kind of items do you accept?
Most household items like furniture, clothing, shoes, housewares, home décor, art, frames, jewelry, toys, books, small electric appliances, fully working washing machines, dryers, refrigerators, and linens.
What items do you NOT accept?
Ovens, dishwashers, built in microwaves, home remodeling and construction items, office printers, large office furniture, large entertainment centers and armoires, and mattresses that are worn, torn or stained. We also cannot accept children’s car seats unless they are brand new and still in the box, or baby cribs that are more than five years old.
Will you come pick up my furniture?
Yes! Go to www.hopefamilythrift.org and request a furniture pick up. For any further questions, email furniture@hopefamilythrift.org
Will my donated items go directly to disaster survivors or will they be sold?
Disaster survivors can shop at the store for free, so if they specifically need the items that you donate, then those items will go straight to that survivor. If not, the item remains on the sales floor for purchase , and proceeds support the Austin Disaster Relief Network. So, directly or indirectly, every donation contributes to the recovery of disaster survivors in our area.
Do you help anyone other than disaster survivors?
Though our main focus is disaster recovery, we do partner with other charities to help as we are able. To name a few, we work with organizations serving the homeless community, student assistance agencies, and pregnancy resource centers.
How can I help?
Donate your gently used items AND come to shop regularly! Bring along family and friends to enjoy our great daily deals and weekly colored half off tags. You can also follow our social media accounts and share with your friends, or sign up to be a staff volunteer and become a part of the HFTS Family!