Donate, Shop, Uplift: The Hope Family Way
Located in the heart of Austin, Hope Family Thrift Store is more than just an Austin thrift store – we are a beacon of hope for those in need in our community.
Meet the heart behind Hope — a dedicated team of folks who show up every day with compassion, grit, and a whole lot of love to bring our mission to life.
Our Mission
Cultivating Hope, Care, and Acceptance in Austin
At Hope Family Thrift, we’re more than a store—we’re a mission. By turning community donations into affordable treasures, we create opportunities to provide physical, emotional, and spiritual support to disaster survivors, neighbors, and families. Every donation and purchase helps us foster an environment of hope and care for those facing life’s challenges.
Stars, Stripes & Serving Others
Get your home celebration-ready with festive Fourth of July decorations from Hope Family Thrift! From flags and banners to red, white, and blue décor, you’ll find everything you need to make your space sparkle with patriotic pride — all at prices that honor your budget.
Every purchase helps bring hope to families facing a disaster or a crisis. So while you’re celebrating freedom, you’re also sharing it — through support, compassion, and faith in action.
Decor with a purpose. Freedom with a mission.
Donation Drop-Off
Clear out the clutter and make a lasting difference! Your gently used items help fund vital support for disaster survivors and families in need. Drop off your donations today and turn what you no longer need into hope for our community.
Shop our Ebay Store
Find incredible bargains and unique treasures while making a difference in your community. Every purchase at Hope Family Thrift helps support families and individuals facing life’s challenges. Shop with purpose and uncover deals that give back!
Become a Staff Volunteer
Join our mission to spread hope, care, and acceptance! As a staff volunteer, you’ll help us serve neighbors in need, build lasting connections, and be a part of something bigger. Together, we can transform lives—one act of service at a time.
Subscribe to Our News & Updates
Stay connected with Hope Family Thrift Store! Be the first to hear about new arrivals, special sales, and inspiring stories of how your support is making a difference in our community. Sign up today and join us in spreading hope, care, and acceptance across North Austin.
Frequently Asked Questions
Got questions? We’ve got answers! Whether you’re curious about what items we accept, our store hours, or how your donations and purchases make a difference, our FAQ section has all the details.
What are your store hours?
Monday – Saturday from 10 am – 7pm
When and where can I drop off donations?
Monday – Saturday from 10 am – 5:30 pm at 13801 Burnet Road, Suite 200 at the door on the left under the DONATIONS sign on the building.
What kind of donation items do you accept?
Most household items like furniture, clothing, shoes, housewares, home décor, art, frames, jewelry, toys, books, small electric appliances, fully working washing machines, and linens. Learn more here.
What items do you NOT accept?
Ovens, dishwashers, built in microwaves, home remodeling and construction items, office printers, large office furniture, large entertainment centers and armoires, and mattresses that are worn, torn or stained. We also cannot accept children’s car seats unless they are brand new and still in the box, or baby cribs that are more than five years old.
Do you help anyone other than disaster survivors?
Though our main focus is disaster recovery, we do partner with other charities to help as we are able. To name a few, we work with organizations serving the homeless community, student assistance agencies, and pregnancy resource centers.
Will my donated items go directly to disaster survivors or will they be sold?
Disaster survivors can shop at the store for free, so if they specifically need the items that you donate, then those items will go straight to that survivor. If not, the item remains on the sales floor for purchase , and proceeds support the Austin Disaster Relief Network. So, directly or indirectly, every donation contributes to the recovery of disaster survivors in our area.
How can I help?
Donate your gently used items AND come to shop regularly! Bring along family and friends to enjoy our great daily deals and weekly colored half off tags. You can also follow our social media accounts and share with your friends, or sign up to be a staff volunteer and become a part of the HFTS Family!